Refund policy

Return and Refund Policy

Valerie Morales Official Online Store
Operated and Managed by VM Music, LLC, a Virginia Limited Liability Company

Last Updated: August 27, 2026

Thank you for purchasing official Valerie Morales merchandise. We want you to be happy with your purchase while also protecting the special nature of our autographed, numbered, limited-edition, and collectible merchandise.

This Return and Refund Policy applies to purchases made through the Valerie Morales Official Online Store, including orders accessed through valeriemorales.com, Shopify, Spotify, Facebook, Instagram, and other authorized Valerie Morales sales or promotional channels.

1. Standard Return Period

For eligible merchandise, customers may request a return within 30 days of delivery.

To qualify for a return, the item must:

• Be unused, unworn, and unwashed;
• Be in the same condition in which it was received;
• Include original tags, packaging, accessories, or components, when applicable; and
• Be accompanied by proof of purchase or the applicable order number.

Merchandise that has been worn, washed, altered, damaged after delivery, or otherwise used may not be eligible for return.

A return must be requested and approved before merchandise is sent back.

2. How to Request a Return

To request a return, please contact VM Music, LLC through the customer service contact information provided on valeriemorales.com or through the Valerie Morales Official Online Store.

Please provide:

• Your full name;
• Order number;
• Item you wish to return; and
• Reason for the return.

If your return is approved, we will provide return instructions, including the appropriate return shipping address.

Please do not send merchandise back without first receiving return authorization and instructions.

Unauthorized returns may not be accepted or processed.

3. Return Shipping Costs

For standard returns that are not the result of an error by VM Music, LLC, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable, except when required by law or when the return results from an error by VM Music, LLC.

We strongly recommend using a trackable shipping method when returning merchandise.

VM Music, LLC is not responsible for returned merchandise that is lost or damaged while being shipped back to us.

If you receive an incorrect, defective, or damaged item as a result of fulfillment, manufacturing, or shipping issues, please contact us before returning the merchandise so that we can provide appropriate instructions.

4. Autographed Merchandise

Because autographed merchandise is individually signed and may have collectible value, autographed merchandise is considered final sale and is generally not eligible for return, exchange, or refund, except when:

• The wrong item was sent;
• The merchandise arrived materially damaged;
• The merchandise has a manufacturing defect; or
• A return or refund is otherwise required by applicable law.

Natural differences in signatures—including variations in size, placement, shape, ink flow, or appearance—are expected and do not constitute a defect.

5. Numbered and Limited-Edition Merchandise

Individually numbered, limited-edition, exclusive-release, or collectible merchandise is generally final sale and may not be returned or exchanged for reasons such as change of mind.

This includes limited-edition vinyl records and other merchandise identified as numbered, limited, exclusive, or collectible at the time of purchase.

Returns or replacements may be considered if the merchandise:

• Arrives materially damaged;
• Is materially defective;
• Is not the item ordered; or
• Must be accepted under applicable law.

Minor variations in manufacturing, printing, packaging, numbering placement, artwork placement, or appearance that are customary for collectible merchandise do not necessarily constitute defects.

6. Vinyl Records, CDs and Other Physical Media

For hygiene, copyright, and collectible-value considerations, opened or unsealed vinyl records, CDs, DVDs, or other physical media are generally not eligible for return or exchange unless they are materially defective, damaged upon arrival, incorrect, or otherwise eligible for return under applicable law.

Unopened physical media that is not autographed, numbered, limited edition, or otherwise designated as final sale may qualify for return under the standard return provisions of this policy.

7. Apparel and Accessories

Eligible apparel and accessories may be returned within the standard return period if they are:

• Unworn;
• Unwashed;
• Unaltered;
• Free from stains, odors, makeup, deodorant, perfume, pet hair, or other signs of use; and
• Returned with original tags and packaging when applicable.

Items that show signs of wear or use may be declined.

8. Non-Returnable and Final Sale Items

Unless required otherwise by applicable law, the following items are generally not eligible for return, exchange, or refund:

• Autographed merchandise;
• Individually numbered merchandise;
• Limited-edition or collectible merchandise designated as final sale;
• Personalized or custom-made products;
• Opened vinyl records, CDs, DVDs, or other sealed physical media;
• Digital downloads or digital products once delivered;
• Gift cards;
• Items clearly identified as final sale;
• Clearance merchandise designated as final sale; and
• Merchandise that has been worn, washed, altered, used, or damaged after delivery.

The applicable product page may contain additional return restrictions for particular merchandise.

9. Damaged, Defective or Incorrect Merchandise

Please inspect your order promptly after delivery.

If an item arrives damaged, materially defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your full name;
• Order number;
• Description of the issue;
• Clear photographs of the merchandise;
• Photographs of the shipping package; and
• Photographs of any damaged interior packaging when applicable.

Please retain the merchandise and all original packaging until we complete our review.

Depending on the circumstances and product availability, we may offer:

• A replacement;
• An exchange;
• A partial refund;
• A full refund; or
• Another appropriate resolution.

Limited-edition or numbered merchandise may not always be replaceable if inventory has been exhausted.

10. Shipping Damage

If the exterior shipping package appears damaged upon arrival, please photograph the package before opening it whenever reasonably possible.

Shipping carriers may require photographs, packaging, or other documentation in connection with damage claims.

Do not dispose of damaged packaging until we advise you that it is no longer needed.

11. Exchanges

Exchanges may be available for eligible merchandise depending on inventory.

We cannot guarantee that another size, style, color, or product will remain available when an exchange is requested.

Autographed, numbered, personalized, limited-edition, opened physical media, and other final-sale merchandise generally cannot be exchanged except for qualifying damage, defects, fulfillment errors, or as otherwise required by law.

When an exchange is unavailable, an eligible return may instead be processed according to this policy.

12. Refunds

Once an authorized return is received, we will inspect the merchandise and determine whether it meets the requirements of this policy.

If approved, the refund will generally be issued to the original payment method.

Please allow additional time for your bank, credit card company, Shopify payment provider, or other financial institution to process and post the refund after it has been issued.

VM Music, LLC does not control the processing times of banks or payment providers.

Original shipping charges are generally non-refundable unless:

• The merchandise was incorrect;
• The merchandise arrived materially damaged or defective;
• The error was attributable to VM Music, LLC; or
• Applicable law requires otherwise.

13. Partial Refunds

In appropriate circumstances, a partial refund may be offered instead of a full refund.

Examples may include merchandise that is returned with missing packaging, accessories, components, or other conditions that reduce its value, provided the return remains eligible under applicable law and this policy.

14. Refused or Unclaimed Shipments

If a customer refuses delivery or fails to claim a shipment and the package is returned to VM Music, LLC, the order will be reviewed after it is received.

Where permitted by law, original shipping costs, return shipping charges, customs charges, or other costs resulting from the refused or unclaimed delivery may be deducted from any refund otherwise due.

Final-sale merchandise remains subject to its applicable return restrictions.

15. Incorrect Shipping Addresses

Customers are responsible for entering an accurate and complete shipping address at checkout.

If merchandise is returned to VM Music, LLC because the customer supplied an incorrect or incomplete address, the customer may be responsible for additional shipping costs if the merchandise is shipped again.

Refund eligibility for merchandise returned because of an incorrect customer-provided address will be determined under this policy.

16. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to honor cancellation requests for orders that have not entered processing or shipment.

Cancellation cannot be guaranteed once an order has been processed, prepared for shipment, fulfilled, or transferred to a shipping carrier.

Pre-orders, personalized merchandise, special-order merchandise, signed merchandise, or limited-edition products may have additional cancellation restrictions that will be disclosed when applicable.

17. Pre-Orders

Pre-order merchandise is produced or reserved based on anticipated availability and release schedules.

Unless otherwise stated on the applicable product page, cancellation requests for pre-orders should be submitted before fulfillment begins.

Once a pre-order has entered fulfillment, been signed, personalized, specially prepared, or shipped, cancellation may no longer be available.

Estimated release and shipping dates are subject to reasonable changes caused by manufacturing, production, distribution, carrier, or other circumstances outside the reasonable control of VM Music, LLC.

A change in an estimated shipment date does not automatically create a right to a refund except where required by applicable law or expressly stated otherwise.

18. International Orders

International customers are responsible for reviewing applicable import, customs, tax, and delivery requirements before placing an order.

Customs duties, VAT, import taxes, brokerage fees, and similar charges are generally not refundable by VM Music, LLC because they are imposed by governments or third parties rather than collected as merchandise revenue by VM Music, LLC, except where otherwise required by law.

International return shipping costs are generally the customer’s responsibility for standard returns.

19. Customers Outside the United States

Customers located outside the United States may have mandatory consumer rights under the laws of their jurisdiction.

Nothing in this policy is intended to waive or restrict a consumer right that cannot lawfully be waived.

Where applicable law provides a mandatory cancellation, withdrawal, return, refund, conformity, or other consumer right that conflicts with a provision of this policy, the applicable mandatory legal requirement will control.

20. European Economic Area and Other Mandatory Withdrawal Rights

Customers located in jurisdictions that provide a statutory right to cancel or withdraw from an online purchase may exercise those rights when applicable.

Any applicable statutory withdrawal period, exceptions, refund requirements, or procedures will be honored as required by law.

Certain categories of merchandise—including customized or personalized merchandise, digital content after delivery or consent, unsealed goods in categories subject to statutory exceptions, or other exempt products—may be excluded from statutory withdrawal rights where permitted by applicable law.

21. Fraud and Abuse

VM Music, LLC reserves the right, to the extent permitted by law, to decline returns or refunds associated with suspected:

• Fraud;
• Return abuse;
• Unauthorized payment activity;
• Merchandise substitution;
• Counterfeit returns;
• Excessive or abusive return activity; or
• Other deceptive conduct.

This provision does not affect legitimate consumer rights.

22. Consumer Rights

Nothing in this Return and Refund Policy is intended to eliminate, restrict, or waive rights or remedies that cannot legally be waived under the laws applicable to a particular transaction.

23. Changes to This Policy

VM Music, LLC may update this Return and Refund Policy periodically.

The version in effect at the time an order is placed will generally apply to that order, subject to mandatory applicable law.

The current version of this policy will be posted through the Valerie Morales Official Online Store.

24. Contact Us

For questions about returns, refunds, exchanges, damaged merchandise, or order cancellations, please contact VM Music, LLC using the customer service contact information provided on valeriemorales.com (valerie@valeriemorales.com) or through the Valerie Morales Official Online Store.

Please include your full name and order number in your communication.

Valerie Morales Official Online Store
Operated and Managed by VM Music, LLC
A Virginia Limited Liability Company

© 2026 VM Music, LLC. All rights reserved.